We’ve been flexible with the way we deliver our products and flexible regarding the individual circumstances of each and every customer, and that will continue moving into 2021. We would like to reassure customers to purchase with confidence in the knowledge that all measures will be in place to guarantee a memorable and safe experience whenever you decide to come.
• Proactive Extensions – this year we’ve automatically extended existing vouchers due to Covid-19 and all new purchases will enjoy an 18-month validity period.
• Participation Promise – There is no better endorsement for our business than the testimonials of our customers. We’ve built our business upon this and can guarantee we’ll provide the experience of a lifetime whilst following the latest government guidelines – whatever they may be at the time.
• Last Minute Cancellations - Self-isolation, local lockdowns… these are all new terms we’ve learned to deal with in 2020 and customers can rest assured that we won’t penalise people who have to make last minute cancellations to any future bookings at Knockhill because of Covid-19.
• Transfers, Roll-overs and Refunds – we understand that over the next few months the needs of our customers may vary depending on their individual circumstances. To that end we pledge to offer you the best level of service we can in the hope of delivering ‘your day at Knockhill’. But, if all else fails and you need your money refunded because of Covid-19… we’ll do that too.
• Standard Terms – standard terms and conditions can all be found on our website for many of our activities, however, we understand that there is nothing standard about what’s happening in the world right now and promise to be as flexible as we can to accommodate the needs of our much-valued customers in the upcoming months.
We are here, we are open and we love what we do. Rest assured, book with confidence safe in the knowledge that we’ll make every effort to ensure you get to do the things you love at Knockhill. We all need something to look forward to, and planning your next visit to Knockhill will certainly help with that.
With so many fabulous experiences to choose from we understand the buying process may be a little daunting.
So let us simplify it for you.